Refund Policy
Please read our policy carefully before making a purchase.
At Bunnie Bags & Gifts, all sales are final. We do not accept returns or exchanges. We take great pride in the quality and craftsmanship of every handmade piece, and we encourage you to review product details carefully before completing your purchase.
All Sales Are Final
Due to the handmade nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed. This policy applies to all items in our shop, including sale items.
Sale Items
All sale and discounted items are final sale and are not eligible for store credit, exchange, or any other form of refund under any circumstances.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us at info@bunniebags.com within 5 days of delivery with your order number and photos of the damage. We will review each case individually and, at our discretion, may issue store credit for verified manufacturing defects. Damage caused by normal wear, misuse, or improper care is not eligible.
Store Credit
In the rare event that a resolution is approved, it will be issued as store credit only. Store credit is non-transferable, has no cash value, and may be applied toward a future purchase at bunniebags.com.
Return Shipping
In any approved exception case, the customer is responsible for all return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit.
Questions
If you have questions about your order or our policy, please don't hesitate to reach out to us at info@bunniebags.com. We're happy to help.
Last updated: September 2026